OverDrive Live ("we", "us", "our") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, how we use it, who we share it with, and how you can access or correct it. It applies to all personal information collected through our website at overdrivelive.com.au and through our enquiry and quote forms.
When you submit an enquiry or quote request, we may collect:
We do not collect payment card details, government identifiers, or sensitive information as defined by the APPs.
We use the information you provide solely to:
We will not use your information for direct marketing without your explicit consent, and we will never sell or rent your personal information to third parties.
Your form submissions are processed by Formspree (formspree.io). Formspree's privacy practices are described at formspree.io/legal/privacy-policy. We use Formspree solely to deliver enquiry data to us — we do not permit Formspree to use your data for their own marketing purposes.
We may in future add Google Analytics to understand how visitors use our site (pages visited, device type, referral source). This data is aggregated and does not identify you personally. If and when Google Analytics is added, this policy will be updated.
Our website uses only functional cookies necessary for the site to operate. We do not use advertising or tracking cookies.
We retain your personal information for 24 months from your last contact or engagement with us, after which it is securely deleted. If we proceed to a production engagement, records are retained for 12 months following the end of that engagement for accounting and legal purposes.
Our website is served exclusively over HTTPS. Access to enquiry data is restricted to authorised personnel involved in responding to your enquiry. We do not store payment card data — all transactions, if any, are processed by third-party payment platforms with their own security certifications.
You have the right to access personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, email us at contact@overdrivefilms.com. We will respond within 30 days.
In some circumstances, we may decline an access request as permitted by the APPs, in which case we will explain why in writing.
If you have a complaint about how we have handled your personal information, please contact us first at contact@overdrivefilms.com. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
For any privacy-related queries, please contact:
We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of those changes.
